Privacy Policy for GatiHQ
At GatiHQ ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, safeguard, and disclose information when you use our website, CRM tools, and WhatsApp automation platform (collectively, the "Service").
1. Information We Collect
We collect information to provide and improve our services to you. The types of data we collect include:
Account Information: Name, email address, phone number, and company details provided during registration.
CRM & Lead Data: Data you input or capture regarding your customers (leads), including their contact information and interaction history, which we securely host on your behalf.
Automated Usage Data: IP addresses, browser types, device identifiers, and analytics regarding how you navigate and interact with our platform.
2. How We Use Your Information
We use the collected information for the following purposes:
To create, manage, and secure your account.
To provide, operate, and maintain the CRM and WhatsApp automation services.
To send administrative notifications, billing alerts, and platform updates.
To analyze platform usage and improve our features, user interface, and overall customer experience.
3. Data Sharing and Third-Party Integrations
We do not sell your personal data. We only share information under the following circumstances:
Service Providers: We may share data with trusted third-party vendors (like cloud hosting providers and payment processors) who assist us in operating our platform securely.
Meta / WhatsApp: If you use our WhatsApp automation features, certain necessary message data is securely transmitted via the official Meta/WhatsApp APIs in accordance with their privacy standards.
Legal Requirements: We may disclose information if required to do so by law, court order, or to protect the rights and safety of GatiHQ, our users, or others.
4. Data Security
We implement industry-standard security measures, including encryption and secure server hosting, to protect your personal information and your CRM lead data against unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.
5. Your Data Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request the deletion of your personal data (Right to be Forgotten).
Export your CRM data from our platform at any time.
To exercise any of these rights, please contact our support team.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, remember your preferences, and track marketing analytics. You can control the use of cookies at the individual browser level, but disabling them may limit your use of certain platform features.
7. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
Email: hello@gatihq.com
WhatsApp: +91 88602 59858